How long until I receive my order?
We ask for 4-6 day turnaround time on production of each order. Shipping will vary by location from 1-2 days on the East coast to 5-6 days to parts of the West coast.
Do I have to place my order online?
Orders can also be made by giving us a call at 1-844-FOTOFOAM.
What is your return policy?
We are committed to the best quality on every piece we ship. However, we cannot be held responsible for the following:
- Spelling, punctuation and grammatical errors made by the customer.
- Errors in selected options. Please check your order twice before placing it.
- Damage to your print not related to transit.
- Exact color matching to what you see on your end. Although we proof every image we cannot guarantee it will look the same as on your screen.
- Although we screen each print for quality, we cannot issue refunds due to poor image quality.
If you need to return your product please :
- Please inspect the product as soon as you can and notify us immediately of any shipping damage or other issues. Please also send pictures of the damaged print so we can file a claim with UPS. If you are reporting a damaged print we must be notified via email within 10 calendar days of delivery.
- If no such claim is made within 10 days, FotoFoam and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that FotoFoam has fully satisfied all terms, conditions and specifications. You will need to keep all original packaging and contents until the claim resolution process is complete.
- Return any item in original packaging within 30 days of receipt. We will issue a refund for the purchase after we receive the print in our workshop and give it a quick inspection.
- Shipping charges are not refundable.
- You are responsible for return shipping costs.
- We strongly encourage you to return your item via a trackable method.
Do you offer discounts for certain accounts?
We offer discounts to different types of customers including interior designers, professional photographers and art galleries. To sign up as a preferred account give us a call at 1-844-FOTOFOAM. We can then discuss the options we offer for key account discounts.
Do you offer gift certificates?
Yes gift certificates can be ordered through our website.
Can I cancel an order if I've made a mistake?
You can cancel your order up to 2 hours after placing it. If you would like to cancel your order please call us at 1-844-FOTOFOAM to inform us of this. After 2 hours we will begin production on your order and will not be able to cancel it.
What file formats do you accept?
What type of payment do you accept?
We accept all major credit cards. We use Stripe as our payment processor due to their security, simplicity and speed of processing payments.
What DPI should I use to get the best print result?
Please upload images that are at least 150 DPI. Our image upload software will automatically limit the print dimensions you can choose based on the resolution of your image. If you have questions about the resolution of your work just give us a call at 1-844-FOTOFOAM and we'll be happy to answer them. If we find that your image quality is less than suitable for production we will contact you.
How do I create a FotoFoam account?
You can create your account by clicking on the "sign in" button on the top right of our homepage at fotofoamco.com.
What if I do not receive the confirmation email?
If you do not receive a confirmation email for your account please check the junk folder of your inbox. If you can still not locate the email please contact us at email@example.com.
What information do I need to create my account?
The only information required to create your account is an email address and password. We do not store any of your personal information such as address or credit card details on our servers.
Can you mount and frame a print if I send it to you?
Yes we can do this, however, we suggest that you only mount prints that can be re-printed. To have us mount your work that has already been printed please give us a call at 1-844-FOTOFOAM.
How long do your prints last?
We print on professional paper made by Kodak and Fuji. These high quality papers allow our prints to last 75+ years in normal indoor lighting conditions.
How do I find out the price of my finished print?
All our finished prints are custom-made. For this reason we let you fully customize your print, mount and frame in our fotoframer. You can also choose from our pre-designed framing templates. Once the print has passed through the fotoframer the final price of your custom print will appear. This price is before taxes and shipping.
If I order my print with a border will it impact the image?
Borders do not impact the image itself since they are added to the dimensions of the print.
Can I remove the front and back mounting materials in the future?
Once mounted to front and back materials the print cannot be removed in the future. However, the frame around the mounted print can be replaced at any time.
What kind of quality and/or color do you guarantee?
We strive to ensure the most authentic color reproduction possible for your image. However, it is often the case that colors in monitor previews and in prints will not match exactly. Although we work hard to do perfect color replication, we cannot make guarantees of the exact color characteristics of your print. If perfect color replication is critical for you please get in touch with us at firstname.lastname@example.org and we will send you a small proof print of your image.
How should I clean and take care of my prints?
We ship all our products with microfiber towels to help maintain them over time. We recommend using these to keep dust off your prints. For prints mounted to plexiglass we recommend using a special cleaning solution such as Brillianize.
Do you edit the image in any way?
We do not adjust your image or make any enhancements once we receive it.
How do I install my print?
We offer (3) types of installation methods: brace, frame and shelf. Prints that have braces employ a simple-to-hang french cleat system. The framed option is hung using an ordinary nail and wire. The stainless steel fotoshelf comes with pre-drilled holes so that it can be screwed into the wall; the print is then placed on top.
Why are your prices higher than some of your competitors?
Our highly experienced production staff use the highest quality production processes and materials on all our products. This enables the finished prints to last well into the future. We will never ship any prints that are less than the highest quality and some of our prices may reflect that commitment.
What is the largest dimension you can print?
We can print up to 48" x 120" (122cm x 305cm).
Will I lose any part of my image when mounted?
We ask that you do not leave any critical information within 1/8" (0.3cm) of the edge of your print. Although we are highly precise when we cut and mount your print, we ask for this margin as a precautionary measure.
Can I edit FotoFriend prints?
FotoFriend prints can be mounted and framed in any style you choose, however, the works themselves cannot be edited. These works have been individually chosen and edited by the artists to look the way they do. FotoFriend artists also choose the dimensions of their prints and the paper-type that each work is to be printed on.
Will I receive a certificate of authenticity with my limited edition print?
Yes each FotoFriend print comes with a unique certificate of authenticity. The certificate indicates the artists name, the title of the work, the medium upon which it is printed, its dimensions, edition number and year of publication. We recommend keeping this certificate as it preserves the value of the print over the long-term.
How do FotoFriend artists get paid?
We pay our artists by either PayPal transfer or direct bank deposit. Although we prefer to pay via PayPal due to its convenience and low transfer fees, it is up to the artist which method is used. Any transfer fees must be borne by the artist.
How do I know when my work is sold?
When an artist's work is sold they will immediately receive an email with the details of the sale. A history of sales will also be available to at the artist under the "Sales" tab of their "My Account" page.
Can I apply for a gallery more than once?
Yes, however, we ask that all applicants wait at least 6 months before reapplying with a new body of work. All application decisions made by the curatorial board are final.
When will I know if I have been accepted?
We will contact you about the status of your application within 5 business days.
Where is my artwork stored?
Your artwork is stored on our secure servers which run on Amazon cloud services. Digital copies of your work are only shared with our NYC- based printing partners who have agreements to immediately delete all data once printed.
Can I change the price of my work once it is listed?
Yes, you can change the price of your work at any time. However, available dimensions and editions can only be selected once for each work. This is to preserve the integrity and value of the limited edition number.
How do I cancel my gallery?
You can close your gallery at any time by emailing us at email@example.com.